Chirag Raval

Hi, I'm Chirag Raval. Welcome to my profile!

Chirag Raval's Bio:

Chirag Raval's Experience:

• Lead | DFP Support at Google

  June 2010 - October 2012

  Responsibilities: To make sure that client's queries are attended in a timely and satisfactory manner over email and/or phone. The core job is to provide support to Google's DFP client on issues like trafficking, site tagging, house Ads, creative, interstitial Ads, report discrepancies, user and network permissions, reporting, feature requests, bug escalations, availability forecast and many more issues.

• Sr. Advertising Manager at AdJug

  October 2008 - February 2010

  - Campaign implementation - Campaign optimization against CPA/CPC/CTR targets. - Liaise with the technology development team for any enhancement in the AdJug Ad-Server. - Attend Flash and other third party banner issues, documenting tag amendments for several third party banners. - Investigate any issues with third-party report discrepancies.

• Launch and Trafficking Analyst at AOL Online India Limited

  January 2008 - October 2008

  - Implement Ad banner insertion, and uploading orders from advertisers & Ad agencies. - Provide support to internal teams, viz; finance, engineering, sales. - Identify, reconcile and resolve discrepancies. Meet or beat all deadlines so company's revenue goals are achieved. - Pre/Post QA of advertiser creative - Work with creative design team and launch new Ad formats, viz; overlay, floating, expanding, wallpaper, and peel-off.

• Technical support executive at Cybage

  October 2006 - January 2008

  - Manage Insertion Order implementation post-sale, QA creative submissions, insert/update creative in DART DFP. - Manage campaign progress, third party ad serving programs (Flash, HTML, iframe/JavaScript). - Ensure ad materials are delivered and prepared in a timely and cost-effective manner - Provide availability forecasting. - Internal and external error reporting.

• Customer Support Incharge at You Telecom India Pvt Ltd

  2005 - 2006

  - Attend technical queries of the tech support team (field Engineers) and provide them with the solution. - Resolving client's query over email and/or phone, and attending walk-in customers - Allocation of trouble tickets to the field engineers, closing the trouble tickets after the resolution of the problem, generating performance reports (monthly) for individual field engineer and rate according the performance.

• Program Manager at MediaMint

  November 2012

  Responsibilities: Client On-boarding Provide one stop solution to all internal technical queries Research and conduct internal Knowledge Sessions Google DFP Consulting I also actively participate in various knowledge forums (DFP product forum, Ad Monsters, Linkedin groups, etc.) to help global audience with their DFP queries.

• Freelance Top Contributor at Google DFP Forum

  November 2012

  Top contributor on Google product forum for Doubleclick for publisher (DFP).

Chirag Raval's Education:

• North Maharashtra University

  1998 – 2005
  B.E.

Chirag Raval's Interests & Activities: